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Find quick answers below, or message our team directly.
Browse by topic
Eight guides covering everything from sign-up to dispute resolution.
Account & sign-in
How to create an account, reset a password, and switch between client and provider.
Payments & escrow
How money moves on Near-U — escrow, commission, refunds, payouts.
Verification
What "verified pro" means — and how to become one.
Bookings
Booking a pro, tracking the job, and confirming completion.
Disputes
When something goes wrong — how Near-U mediates between you and the provider.
Reviews
How ratings work — and how they affect provider rankings.
Provider tools
Listing services, managing bookings, getting paid, and growing on Near-U.
Privacy & security
What we collect, how it's protected, and what we never share.
Frequently asked
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Sign-up takes about a minute:
- Click Join Near-U in the top right.
- Pick your role — Client (you need work done) or Provider (you do the work).
- Enter your name and Nigerian phone number, then set a password.
- Confirm the SMS code we send. You're in.
Email is optional — add one later if you want password resets by email.
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We charge a platform commission on completed bookings — paid by the client on top of the agreed contract amount. The rate depends on the provider's plan: Free tier 0%, Basic 3%, Pro 5%. There's no cost to sign up, list services, or browse.
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Most providers are verified within 24 hours of submitting their selfie + ID. Complex cases may take up to 48 hours.
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Yes. Cancellations more than 4 hours before the scheduled time get a full refund. Within 4 hours, providers may charge a small cancellation fee for the time held.
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After a job is marked complete by both parties (or after the dispute window expires without a dispute), the provider can request a payout from their earnings dashboard. The full agreed contract amount is paid out — the platform commission is charged to the client separately on top.
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Open a dispute and we'll mediate:
- Go to the booking page where the issue happened.
- Tap Raise a dispute and describe what went wrong.
- Add photos, screenshots, or any other evidence.
- Our support team contacts both sides within 24 hours and resolves with a release, refund, or split — usually within 72 hours.
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Yes — Near-U serves every state in Nigeria, with GPS-based matching across cities, towns, and neighbourhoods. Provider density is highest in Lagos, Abuja, and Port Harcourt, and growing fast elsewhere.
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Becoming a Near-U pro is straightforward:
- Sign up as a Provider and fill out your profile — trades you cover and your service area on the map.
- Upload a selfie and a government ID (NIN, voter's card, driver's licence, or passport).
- List your fixed-price services with photos.
- Once we verify you (usually within 24 hours), bookings start landing in your inbox.
Still need help?
Our support team responds within a few hours, every day of the week.