Privacy & security

We only collect what's needed to run a trusted marketplace:

• Account basics — your name, phone, optional email.
• ID for providers — NIN slip, voter's card, driver's licence, or passport. Stored encrypted, only seen by our verification team.
• Bank details for providers — needed to pay you out. Encrypted at rest, masked in our admin views.
• Booking details — addresses, GPS coordinates, contact phone, the answers you give when booking.
• Payment data — handled by Paystack, not us. We only store a transaction reference.

• Your bookings are visible to you, the provider on that booking, and Near-U admins (for support and dispute resolution). They're not searchable by other users.
• Your phone number is shared with the provider once they accept your booking, so they can call about the job.
• Your home address is shared only with the provider on a confirmed booking, never publicly listed.
• Provider portfolios + reviews are public so other clients can vet them.
• Your full name appears on your public reviews under the bookings you've completed.

• All connections to Near-U use HTTPS encryption by default.
• Sensitive fields (bank account numbers, ID documents) are encrypted at the database level.
• Card data never touches our servers — Paystack handles all payment processing with PCI-DSS compliance.
• Internal access to user data is logged. Admins see what they need to support you; nothing more.

Yes. Open My account → Danger zone → Delete my account. This is permanent. We'll keep a minimal record (your booking history with the financial figures) for the 5 years Nigerian law requires us to hold transaction records — but your name, contact details, and personal data are wiped.